SMS Not Arriving on a Virtual Number: What to Do

Symptoms

You requested a verification code during registration on a website, messenger, or another service, but the SMS message does not appear in your provider’s dashboard or mobile app.

Possible Causes

• SMS delays.
  Some websites or services don’t send SMS codes instantly. Delays can also occur on the side of intermediate providers or mobile operators that handle SMS delivery.

• Incorrect number entry.
  A mistake in one or more digits of the virtual number — or entering it in the wrong format — may prevent the SMS from reaching you.

• Unsupported number.
  The virtual number you rented might not support receiving SMS from the specific website or service you’re trying to use.

• Technical issues.
  The mobile operator behind the virtual number could be experiencing temporary technical problems.

What You Can Do

• Wait a little longer to see if the SMS arrives.

• Double-check that you entered the number correctly. Pay attention to the required format — whether it should include the + sign, the country code, or other details.

• Try ordering another virtual number from your provider.

• If none of the above helps, contact your provider’s support team for assistance.